AIA GAME privacy policy Bangladesh

This AIA GAME privacy policy Bangladesh explains how we collect, use, store, share, and protect your personal data when you use our website and related services. It applies when you browse, register, deposit or withdraw in ৳, place bets, or contact support. By creating an account or using our services, you acknowledge that you have read and understood this policy. For account access you may use Login, and you can explore our products through Betting and Casino. If you do not agree with any part of this policy, you should stop using our services.

1. Scope and data controller

We are the operator of this online casino and sports betting platform and we act as the data controller for the personal data processed under this policy. This means we decide why and how your personal data is processed. This policy covers our website, mobile experiences, customer support, and any related features we provide, including account registration, payments, KYC verification, responsible gambling controls, and security monitoring. It does not cover third-party websites or services that you may access via external links, which have their own privacy notices. Where required, we also process data to meet applicable legal and regulatory expectations in Bangladesh.

2. What data we collect

We collect personal data that you provide directly, data generated through your use of the service, and data received from verified third parties for compliance and security. Account data may include your name, date of birth, username, password, contact details, and communication preferences. KYC and identity data can include national identity information, photographs, and documents you submit to verify age and identity, plus proof of address where applicable. Payment and transaction data can include deposit and withdrawal records in ৳, payment instrument references, and anti-fraud checks. We also collect technical logs such as IP address, device identifiers, browser type, and activity records, plus cookies and similar technologies.

3. How we use your data

We use your personal data to deliver the services you request and to keep the platform safe. This includes creating and managing your account, processing deposits and withdrawals, settling bets, and providing customer support. We use data for security monitoring, preventing fraud, detecting account takeover attempts, and protecting our users and business from misuse. We use KYC and related checks to verify identity, confirm you are 18+ and to meet legal and regulatory expectations. With your consent where required, we may use contact details and on-site preferences to send marketing messages, product updates, and personalised offers, and you can opt out at any time through your account settings or support.

4. Legal bases for processing

We process personal data only when we have a lawful basis to do so. Contract is the primary basis when we need your data to provide the services you request, such as account administration, payment handling, and gameplay or betting functionality. Legal obligation applies where we must process data to meet compliance expectations, including KYC, anti-fraud controls, record keeping, and responding to lawful requests. Consent applies where you freely choose to receive certain marketing communications or allow non-essential cookies, and you can withdraw consent without affecting prior processing. Legitimate interest applies for activities like improving platform performance, ensuring network and information security, preventing abuse, and defending legal claims, while balancing your rights and expectations.

5. Data sharing and disclosures

We share personal data only when needed to operate the service, comply with legal obligations, or protect users and the platform. We may disclose data to payment processors and financial service partners to process deposits and withdrawals, perform fraud screening, and reconcile transactions. We may also share information with competent authorities or relevant regulatory bodies in Bangladesh where we are legally required to do so, including to address suspected fraud, money laundering, or other unlawful activity. We may use vetted service providers for hosting, analytics, customer support tools, KYC verification, and security monitoring, under contracts that require confidentiality and appropriate safeguards. We do not sell your personal data to third parties.

6. International transfers safeguards

Your personal data is primarily handled to provide services to players in Bangladesh, but some of our service providers or technical infrastructure may process data outside your immediate location, for example for secure hosting, incident response, or specialised verification services. When personal data is transferred, stored, or accessed in another jurisdiction, we apply safeguards designed to protect confidentiality and integrity. These safeguards may include contractual commitments, access limitations, encryption, and vendor due diligence to ensure appropriate security and privacy standards. We transfer only the minimum data necessary for the purpose, and we regularly review providers to ensure they continue to meet our data protection and security requirements.

7. Cookies and tracking choices

We use cookies and similar technologies to operate our site, keep accounts secure, remember preferences, and understand how our pages are used. Essential cookies are required for core functions such as login sessions, fraud prevention, and load balancing. Performance cookies help us measure site usage and diagnose issues so we can improve speed and reliability. Functional cookies remember choices like language and certain interface settings. Marketing cookies may be used to measure campaigns and show relevant messages, and where required they are enabled only with your consent. You can manage cookie preferences through your browser settings, and you can also delete stored cookies, but some features may stop working properly.

8. Data security measures

We take data security seriously and apply administrative, technical, and organisational controls to protect personal data against unauthorised access, loss, alteration, or disclosure. We use encryption in transit where appropriate, secure storage practices, and access controls based on least privilege so only authorised staff and vetted providers can access data for defined purposes. We monitor systems for suspicious activity, maintain logging for security investigations, and apply measures to reduce account takeover risk. We also train relevant staff on privacy and security obligations and review our controls as threats evolve. No system is completely risk-free, so you should also protect your account by using strong passwords and keeping login details confidential.

9. Data retention and deletion

We keep personal data only for as long as necessary to provide services, meet legal and regulatory obligations, resolve disputes, enforce our terms, and maintain accurate records. Retention periods vary depending on the type of data and the purpose for which it was collected. For example, account and transaction records may be retained to support financial reconciliation, fraud prevention, and compliance requirements, while certain technical logs may be kept for shorter periods for security and troubleshooting. When data is no longer needed, we delete it or anonymise it in a secure manner, unless we must keep it to comply with a lawful request or to establish, exercise, or defend legal claims.

10. Your rights and complaints

You may have rights over your personal data, subject to applicable law and verification of your identity. These rights can include access to the personal data we hold about you, correction of inaccurate or incomplete information, deletion or erasure in certain situations, restriction of processing, objection to processing based on legitimate interests, and data portability where applicable. You may also withdraw consent for consent-based processing, such as certain marketing communications or non-essential cookies. To exercise your rights, contact us using the details in the Contact section and be ready to provide information needed to verify your identity. If you believe your complaint is not resolved, you may also complain to the relevant data-protection authority in Bangladesh.

11. Responsible gambling and minors

Our services are intended for adults only and are strictly 18+; we do not knowingly collect personal data from minors. We use KYC and age-verification measures to help prevent underage access and to support responsible gambling protections. We may process information about your play patterns, deposits, and account activity to identify potential harm indicators, apply safer gambling tools you choose to use, and comply with legal or regulatory expectations. If we learn that an account belongs to a minor, we will take steps to close the account and handle associated personal data in line with this policy and applicable requirements. Gambling involves financial risk, so please play responsibly and set limits that fit your budget.

12. Contact and policy updates

If you have questions about this policy, want to exercise your data rights, or need help with KYC or account security, contact our privacy and support team through our official support channels on the website. Provide the email or phone number linked to your account and a clear description of your request so we can respond efficiently and securely. We may ask for additional information to verify your identity before processing sensitive requests, such as access or deletion. We may update this policy from time to time to reflect changes in our services, security practices, or legal obligations, and we will post the latest version on our site. You can also use Home to navigate to support options.